Privacy Policy

Who we are

Willbanks, Inc. (“Willbanks,” “we,” “us,” or “our”) is a Texas family-owned commercial boiler sales, service, rental, and installation company headquartered at 735 Buffalo Run, Missouri City, TX 77489. This Privacy Policy applies to information collected through our website at willbanksinc.com and through our commercial customer relationships.

Information we collect

We collect the following categories of information:

• Information you provide: name, email address, phone number, company name, project details, and any other information you submit through forms on our website, applications, or correspondence with our team.
• Service & project information: equipment data, site addresses, project specifications, invoices, and service records collected while delivering services to you.
• Automatic information: IP address, browser type, device type, pages visited, time spent on pages, and referring URLs collected via cookies and analytics tools.

How we use information

We use the information we collect to:

• Respond to inquiries, quote requests, and service calls
• Deliver, install, service, and maintain equipment
• Process payments and manage customer accounts
• Send service updates, project communications, and the occasional industry email if you’ve opted in
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and contractual obligations

How we share information

We do not sell your personal information. We share information only as needed to deliver our services or as required by law:

• Service providers: vendors that help us operate our business, such as form processing, payment processing, shipping, and IT services, under appropriate confidentiality terms.
• Manufacturer partners: when warranty or technical-support questions require us to share equipment and project information with the original manufacturer.
• Legal compliance: when required by court order, subpoena, or applicable law.

Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, and measure performance. You can disable cookies in your browser, though doing so may affect certain site features.

Your choices

You can opt out of marketing emails at any time using the unsubscribe link in any message we send. You can request access to, correction of, or deletion of personal information we hold about you by emailing customerservice@willbanksinc.com.

Security

We use commercially reasonable physical, technical, and administrative safeguards to protect the information we hold. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s information

Our website and services are directed to commercial customers and are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision.

Contact us

For questions about this Privacy Policy or our information practices, contact:

Willbanks, Inc.
735 Buffalo Run, Missouri City, TX 77489
customerservice@willbanksinc.com
(833) 9-BOILER