9 Essential Questions for Choosing Your Building’s Boiler Service Vendor

Boiler repair or replacement in a commercial or industrial setting requires extensive knowledge and experience. The wrong vendor can cause damage to your boiler and any equipment it feeds. When choosing a company to service your building’s boiler, be sure to consider these questions.

How long have they been in business?
The length of time in business – the longer a boiler service company is in business the more likely it is that they have experience in finding and repairing problems like your company is experiencing. Another advantage to a long time in business is financial stability – established businesses are less likely to fail in the middle of your service call and repair.

Do they have experience in your industry?

If you run a candy factory, don’t expect a boiler company that primarily works in office buildings to have experience in your boiler applications. Choose a company that is experienced in your industry.

Do they warranty their parts and service?
Select a boiler service company that gives you a warranty on work performed. If a fix doesn’t correct your problem, a parts and labor warranty offers protection to you so that you are not charged again for the same repair.

Is a pre-start inspection included?
Say a fan on your boiler needs replacement and the boiler service company fixes it. Make sure they restart the equipment and perform a pre-start inspection. Doing so gives the vendor an opportunity to make sure that other repairs or maintenance don’t crop up – but, if they do, your vendor can fix it before leaving. This makes your business run more efficiently by lowering equipment downtime.

Can they provide proof of licensure, insurance, and certification?
Are they licensed, insured, and certified? Even if a company doesn’t need a specific license to operate in your state, the city they are based in likely licenses them. Licensure is important as the threat of loss of license goes a long way to enforcing your agreement with the vendor. Insurance is always needed to protect your company from added risk for damage to property or injury to your own employees or visitors. When a service or its technician are certified in boiler repair and installation you know you are hiring a company with up-to-date skills and equipment.

What are their safety procedures and processes?
On the job safety is also an ongoing concern. Does your candidate company have a safety plan? How often do they train staff on it? How many days of work without a workplace injury? Will they follow your facility’s boiler safety plan?

Are they a manufacturer’s representative?
Is the company you choose also the manufacturer’s representative for your brand of boiler? If so, their technicians are kept up-to-date on the brand’s product line.

What is the cost of an annual service contract? What does it include?
Don’t confuse price with cost. A cheaper vendor may save you money in the short-term, but cost more long-term due to sub-par service. Choose a company with a reputation free of complaints about shoddy service, time to complete a job and more.

Ask for and check references. They should be from companies in your industry with similar boiler needs to yours. Check the candidate company’s performance, professionalism, and customer service. Less than stellar reviews in any of these categories strongly suggests you continue your search.

Asking these questions will help you ensure you find the right boiler service company for your building or facility and save you plenty of headaches in the long run.